Estimates

Consumer Protection Act and Garages.

The Consumer Protection Act provides that a Garage can only charge 10% more than what the estimate was at the time before the work was started. 

Estimates are to be given at all times prior to the work being commenced unless one of the following occurs.

  • the repairer offers to give the consumer an estimate and the consumer declines the offer of an estimate;
  • the consumer specifically authorizes the maximum amount that he or she will pay the repairer to make the repairs or do the work; and
  • the cost charged for the work or repairs does not exceed the maximum amount authorized by the consumer.  2002, c. 30, Sched. A, s. 56 (2).
With an estimate there are certain responsibilities the repairer has to follow in order to be valid.
 
An estimate is the main means of protecting you, the consumer from excess fees and surprises when you pick up your vehicle. 

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